Shipping policy

This Shipping Policy is provided by JFL Smith Enterprise LLC, operating as Peak Vital Living.

Effective Date: September 28, 2026

1. Introduction

Peak Vital Living is committed to providing a dependable and transparent delivery experience. This policy explains how orders placed through Peak-Vital.com are processed and shipped.

  • Service name Standard Shipping
  • Price Free shipping on most orders within the Continental United States, excluding Alaska and Hawaii
  • Handling time 1 to 3 business days
  • Transit time 5 to 8 business days
  • Estimated total delivery time 6 to 11 business days
  • Destination United States
  • Coverage All products unless a product listing states otherwise

2. Shipping Destinations

United States

  • We currently ship to the 48 contiguous United States and the District of Columbia.
  • At this time, we do not ship to Alaska, Hawaii, U.S. territories, or locations that cannot accept delivery from the selected carrier.
  • Orders cannot be shipped to certain P.O. boxes when the carrier does not support P.O. box delivery.

Future Service Areas

We may expand our shipping coverage in the future. Any new destinations will be added to this policy when available.

3. Shipping Costs

  • Standard Shipping Free shipping on most orders within the Continental United States, excluding Alaska and Hawaii

Available shipping charges are displayed during checkout before payment is submitted. Applicable sales tax and other legally required charges are also shown at checkout.

4. Order Processing and Delivery Estimates

Most orders are processed within 1 to 3 business days. After processing, carrier delivery generally requires 5 to 8 business days. The expected total delivery period is therefore 6 to 11 business days.

Business days are Monday through Friday and do not include recognized holidays. Product pages may display different processing or delivery estimates. When they do, the product-specific estimate controls.

Delivery estimates are not guaranteed and may be affected by weather, carrier delays, address problems, holidays, inventory limitations, or other circumstances outside our control.

5. Shipping Methods and Carriers

We select a carrier based on the destination, package size, product requirements, and available service. Carriers may include USPS, UPS, FedEx, or another reputable delivery provider.

Shipment Tracking

When tracking is available, we will send a tracking number or tracking link to the email address associated with the order after the package has shipped.

Shipment Protection

If your package is lost or arrives damaged, contact us promptly so we can review the issue and work with the carrier where appropriate.

6. Order Tracking

Once your order has been shipped, you can follow its progress using the tracking information provided by email. Tracking updates may take time to appear after the carrier receives the package.

7. Delivery Problems

Delayed or Missing Packages

If your order has not arrived after the estimated 6 to 11 business day delivery period, contact us at support@Peak-Vital.com or 205-632-7158.

Tracking Shows Delivered

  • Review the shipping address shown in your order confirmation.
  • Check with household members, neighbors, building management, or the delivery location.
  • Contact us so we can help determine the next appropriate step.

Damaged Packages

  • Keep the original packaging and shipping materials.
  • Photograph the package, shipping label, and damaged product.
  • Contact us within 48 hours at support@Peak-Vital.com.

After reviewing the circumstances, we may arrange a replacement, refund, or other appropriate resolution.

8. Missing or Incorrect Items

If an item is missing, incorrect, or not included in your shipment, contact us within 7 days after delivery. Include your order number and a description of the issue so we can investigate and provide an appropriate resolution.

9. Returns and Refunds

Most eligible items may be returned within 30 days after delivery. Products generally must be unused, undamaged, and returned in their original packaging. Some products may be excluded from return eligibility.

See our complete Return and Refund Policy for eligibility requirements and instructions.

  • Return shipping Customers are responsible for return shipping on eligible change-of-mind returns. We may cover return shipping when an item arrives damaged, defective, or incorrect.
  • Refund timing Approved refunds are generally processed within 14 days after the returned item is received and inspected. Refunds are issued to the original payment method when possible.

10. Address Accuracy

Please carefully review your shipping address before completing checkout. We are not responsible for delays, failed delivery, or additional costs caused by an incorrect or incomplete address provided at checkout.

If a package is returned because of an address issue, we will contact you regarding available reshipment options and any applicable additional shipping charges.

11. Contact

  • Legal entity JFL Smith Enterprise LLC
  • Store name Peak Vital Living
  • Email support@Peak-Vital.com
  • Phone 205-632-7158
  • Address Peak Vital Living, 2428 Saint James Lndg, Tuscaloosa, AL, 35406, United States
  • Service hours Monday to Friday, 9:00 a.m. to 5:00 p.m. Central Standard Time (CST)

12. Changes to This Policy

We may update this Shipping Policy when our shipping procedures, services, or business practices change. Updates become effective when posted on this page.

Thank you for shopping with Peak Vital Living.